Privacy Policy

This Privacy Policy explains how LingoNest handles personal data in connection with its website, course inquiries, enrolment, small-group language courses, online lessons, and related communications. It applies to users in Singapore and to others who interact with the site or our services.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Collection

Data We Collect

We may collect identifiers and contact details, course inquiry and enrolment information, level screening responses, timetable preferences, payment-related records, attendance and progress notes, messages sent through our contact channels, and technical data such as device and usage information. Where users join online lessons, we may also process information needed to support the session, such as microphone, video, and connection details.

The categories of data collected depend on how users interact with our services.

02 · Sources

How We Collect Data

We collect personal data from course inquiries, booking and enrolment forms, level screening, lesson participation, payment interactions, and communications by phone, email, contact form, or online consultation. We may also receive limited data from service providers that support scheduling, payment processing, website operation, and online lesson delivery.

Some information is provided directly, while other information is created during normal website and course use.

03 · Cookies

Types of Cookies

We may use essential cookies that are needed for site operation, preference cookies that remember settings, and analytics cookies that help us understand traffic and improve performance. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational, preference, and analytics purposes.

04 · Controls

Cookie Controls

We use cookies and similar technologies to keep the site functioning, remember basic preferences, understand how the site is used, and support security. Users can usually manage cookies through browser settings or device controls. If cookies are disabled, some features may not work as intended, including form handling and session continuity.

Browser settings and device controls may limit non-essential cookies, but some site functions may be affected.

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or withdrawal of consent where consent is the basis for processing. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for enough information to confirm identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.

We may need information to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to manage inquiries, enrolment, course delivery, payment records, support, and legal or accounting requirements. When data is no longer required, we delete it, anonymise it, or otherwise restrict it in line with our retention practices and applicable law.

We keep data only for as long as needed for the stated purpose or to meet legal obligations.

Policy Changes

When we update this policy, we will post the revised version on our website and change the effective date where appropriate. If a change is material, we may also provide a separate notice through a reasonable communication channel.

We may revise this policy to reflect changes in our practices, services, or legal requirements.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess course suitability, arrange group and timetable matching, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice and progress review, process payments, maintain records, operate the website, improve service quality, and meet legal, accounting, and security obligations.

Processing is limited to course administration, communication, and site operation.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, analytics, and online lesson delivery. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests, or regulatory obligations, or where disclosure is needed to establish, exercise, or defend legal claims. We may also share information to protect the rights, safety, or security of our users, staff, or business operations.

Legal disclosure is handled narrowly and only when there is a valid basis to do so.

Contact Information

Email contact

[email protected]

Telephone contact

+65 8193 7474

Postal address

2, East Coast Rd, Singapore, SG

Privacy contact